Performance Improvement

  • Friday, April 11, 2014
  • 12:00 PM - 1:30 PM
  • 111 South King Street, 5th Floor Bank of Hawaii's Center of Excellence
  • 20


This is a "lunch & learn" event. Please feel free to bring your own brown bag lunch.
Performance Improvement       
Here's what people have said about this event:

·         "What a great session! I wish both Jiro and Craig had more time to speak.  I learned so much by attending these sessions."

  • "Thank you – really good event and speakers.”

·         "Loved the panel/dual"

·         "Interesting perspectives - Nice to have small group discussions"

·         "Love the real stories"

·         "Liked discussion with both presenters!"

·         "More time may have helped improve the speakers presentation quality. (Presentations were only a little rushed) Brain Storming time was great!"

·         "Love the panel format, ad break-up into groups!"

·         "Both presenters were so grat at making their points. Feel rejuvinated to bring the energy back to my office. The members are great energy lifters and need to be deployed all over the community."

Guest Speakers:

Craig Chong, President and CEO of Fresh Leadership will share how he has helped well-known companies in Hawaii implement strategies and programs that have improved performance in the areas of:

     • Engagement & Buy in

     • Silo Breakdown and Building a Cross Functional Culture

     • Developing a Healthy Culture

     • Managing Personal & Organizational Transitions vs Change Management


Jiro  Sumada, Vice President for Hawaii Operations at Lyon Associates will share how he worked with Stanley Nakasone,  Highway Superintendent in the County of Hawaii Department of Public Works, to motivate  150 County road maintenance personnel (who traditionally only patched potholes and cut the grass along the sides of roads) to repave over 500 lane miles of County roads over a 10 year period.   For several communities, the Public Works road crews became heroes because many of these roads had never been resurfaced since they were built over 40 years ago.    This inspiring story demonstrates how good leadership and coaching can improve performance, engagement and involvement at every level. 


Facilitated by:


Keith Kashiwada
Speech and Communications Instructor


Keith  Kashiwada has been teaching Speech and Communication at Kapi‘olani Community College since 1991.


He earned his B.A. in English from the University of Hawai‘i at Manoa and a M.A. in Speech-Communication from the University of North Carolina at Chapel Hill.


In addition to teaching at KCC, Keith has been active as a guest speaker, workshop facilitator and consultant for a number of private, public sector, and non-profit organizations.  His most recent presentations have been for the Atlas Insurance Company, HGEA, Retail Merchants of Hawaii, Partners in Development Foundation, and The Cherry Blossom Pageant.

About the Guest Speakers:

Craig Chong

President and CEO
Craig founded Fresh Leadership in 2003 to share nationally recognized best practices in strategic planning and leadership.  Craig has been trained and mentored by Tom Paterson, whose strategic planning and leadership coaching processes have been used at global companies such as IBM, Disney, McDonnell Douglas, Northrop Grumman, RCA and Estee Lauder.  His knowledge of the Paterson Processes, as well as his credentials as an International Coach Federation Professional Certified Coach (PCC), Hudson Institute of Santa Barbara Coach and Senior Birkman Certified Consultant, have allowed him to become a trusted advisor to a wide range of Hawaii organizations such as the Hawaii State Department of Education, Atlas Insurance, and the Salvation Army, as well as leaders such as Wayne Cordeiro, Founding Pastor of New Hope Christian Fellowship Oahu, Cheryl Lupenui Kahuane, former CEO of YWCA, and Catherine Payne, former Principal of Farrington High School.


Jiro A. Sumada

Vice President for Hawaii Operations
Jiro Sumada is currently working as the Vice President for Hawaii Operations at Lyon Associates, a locally owned civil engineering consultant firm in Hawaii.    

Mr. Sumada’s leadership and management experience is primarily from serving in Cabinet level positions for various City and State agencies over 13 years.  Most recently he was the Deputy Director for the City & County of Honolulu’s Department of Planning and Permitting under Mayor Peter Carlisle.  Prior to that assignment Mr. Sumada served as the Deputy Director for the State of Hawaii’s Department of Transportation Highways Division under Governor Linda Lingle.  He also worked on the Big Island as Deputy Director for Hawaii County’s Department of Public Works under both Mayor Harry Kim and Mayor Stephen Yamashiro. 

In addition to his City and State experience, Mr. Sumada worked in the private sector for 13 years in various project management jobs.  He also served 9 years in the U.S. Air Force working in the facility maintenance and contingency planning fields.

Mr. Sumada is a graduate of Hilo High School.  He earned a Civil Engineering degree from the U.S. Air Force Academy and a Masters in Business Administration from the University of Hawaii.


AOE (Area of Expertise):

The AOE for this Event is “Performance Improvement”, one of 10 ASTD competencies.  Attend Events in each of the 10 Competencies and receive an ASTD Hawaii - Area of Expertise Certificate for 2014/2015 and a stamp for this event in your Area of Expertise tracking card.  (Tracking cards are available at the event.)



The ASTD’s competency model provides a basis for the Certified Professional in Learning and Performance (CPLP) certification program.  Learn more about CPLP at

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