About Me
As AI reshapes how work gets done, we guide organizations to maximize employee safety in order to best serve their customers. We help you optimize customer interactions to maximize employee safety, increase customer loyalty, and retain talent. We co-create solutions with you to help make lasting change.
Gwen Navarrete Klapperich, M.Ed., CPTD® holds over 20 years of experience in training & development, customer service supervision, and quality assurance initiatives, and has worked in various industries such as retail, call centers, healthcare, government, hospitality, nonprofits, and continuing education.
We invite you to visit our website for a full list of our services and course offerings, or to contact us to set up a free 30 minute consultation to discuss your talent development needs.