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Areas of Expertise (Select four top areas of expertise)
  • Cultural Awareness & Inclusion/Diversity, Equity, and Inclusion Training
  • Culture & Organizational Development
  • Learning Technology Application & Training
  • Performance Improvement
  • Training Delivery & Facilitation
About Me
Gwen Navarrete Klapperich, M.Ed., CPTD® is Chief Learning Consultant of Klapperich International Training Associates (KITA) LLC, a talent development consulting firm that specializes in employee training & development, diversity & inclusion initiatives, performance consulting, and American Red Cross health & safety training. She holds over 20 years of experience in training & development, customer service supervision, and quality assurance initiatives, and has worked in various industries such as retail, call centers, healthcare, government, hospitality, nonprofits, and continuing education.

We can help you:

-Design and implement inexpensive and convenient professional development opportunities and training for staff and leadership
-Deliver diversity, equity, and inclusion training
-Assist your organization in producing presentation and educational materials that are accessible and inclusive
-Coordinate virtual webinars and conferences through program planning and conference platform support (i.e., Zoom, WebEx, Whova, etc.)
-Provide health & safety certification and training as a licensed training provider of American Red Cross and authorized OSHA instructor
-Determine causes behind employee performance issues and develop solutions to address them

We invite you to visit our website for a full list of our services and course offerings, or to contact us to set up a free 30 minute consultation to discuss your talent development needs.

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