Have a Nice Conflict: Five Keys to Turning Obstacles to Opportunities

  • Thursday, March 15, 2012
  • 12:00 PM - 1:30 PM
  • Training Room 3 is in the Center For Excellence which is located on the 5th Floor of the Bank of Hawaii Main Bank Building, 111 South King Street, Honolulu, HI 96813
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This is a free Lunch & Learn Event - Please bring your own brown bag lunch and anything you may want to drink.

Join this event and have the opportunity to win one of 2 books that will be given away at this function!


Have a Nice Conflict:  Five Keys to Turning Obstacles to Opportunities

Conflict is everywhere. It is a natural part of interacting with others. However, most organizations see interpersonal conflict as something to be avoided. Ironically, it is this avoidance of conflict that carries the highest price tag. Left unresolved, the real issues continue to pose longer-term risks to an organization's culture, productivity and profitability. While unresolved or poorly managed conflict is costly to an organization, the ability to prevent conflict, or manage it well, becomes a core strength for any organization.

At the end of this session, participants will be able to:

  • Identify the ways in which conflict inhibits human performance and how this is costly to organizations 
  • Explain how the experience of interpersonal conflict affects individual approaches to issues
  • Detect conflict triggers in self and others
  • Recognize clues to conflict in others
  • Apply conflict management strategies and techniques to real-world situations

Dr. Patterson’s session offers participants a unique and creative way to address these interpersonal conflicts that we face each day. Based on the research of pioneering psychologist, Elias H. Porter, a peer and contemporary of Carl Rogers and Thomas Gordon, this relational approach to conflict consistently leads to better results, stronger relationships, and a reinforced sense of self-worth for all involved. Understanding this approach not only allows us to recognize the connections between personal motives and conflict, it encourages us to acknowledge the perspectives and ideas of others, and enables organizations to maximize their human capital and achieve their performance potential.

Michael Patterson, Ed.D. is Vice President with Personal Strengths USA and co-author of the new book, Have a Nice Conflict:  How to Find Success & Satisfaction in the Most Unlikely Places (Jossey-Bass, 2012). A graduate of Pepperdine University’s Graduate School of Education and Psychology with a doctorate in organizational leadership, Michael possesses a unique blend of experience and education. He began his career as an U.S. Army Officer and then spent more than 20 years in the pharmaceutical industry in a variety of sales and marketing roles. In his last role, Michael was the Leadership Development Director for Takeda Pharmaceuticals, responsible for the development programs for approximately 600 managers and 4,000 sales representatives across the United States.

In addition to his work with organizational clients throughout North America and Europe, Michael is an adjunct professor teaching in the doctoral program in the Graduate School of Education and Psychology at Pepperdine University, as well as the School of Business and Professional Studies at Concordia University.  His teaching duties are in the areas of adult learning, organizational dynamics, leadership, and business strategy. In the past year, Michael has presented at several conferences including the International Society for Performance Improvement (ISPI), the Creative Problem Solving Institute (CPSI) and, the Professionals in Human Resources Association (PIHRA).  

Michael resides in Aliso Viejo California with his wife and son.

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