Navigating Tough Conversations

Session Description:

Communication is easy when both parties are composed and rational. But what happens when a customer, colleague, family member, or neighbor has “lost it” and things are escalating rapidly. How can we best deescalate the conflict, navigate the tension, and find common ground? How can we turn a potentially destructive exchange into one that actually makes the relationship stronger and more resilient? In this interactive ATD session we will explore these questions and share tools to increase our effectiveness in these situations. Come prepared to learn and practice!

About the Speaker:

For over 30 years, both in industry and as a consultant, Jordan Chouljian has helped individuals and organizations engage in meaningful conversations, innovative thinking, and courageous leadership.

Jordan holds a Masters in Organizational Leadership from University of Massachusetts (Boston) and a Bachelors in Business Administration from Colorado’s Leeds School of Business. Jordan focusses primarily on leadership and team development, organizational culture, executive coaching, performance management, and strategic planning. He has provided advisory services to a variety of sectors including public utilities, banking, healthcare, accounting, education, and dozens of public sector agencies and departments. 

Jordan’s 4-day Leadership Series, Alaka’i, is in the middle of its 10th cohort, providing leaders at all levels the opportunity to develop essential leadership skillsets, toolsets, and mindsets over a 4-month period.

Jordan is certified in numerous assessment tools and has personally trained with Pat Lencioni (Cohesive Teams), Dan Goleman (Emotional Intelligence), and Marshall Goldsmith (Employee Engagement). He is a credentialed by Wiley Publishing as a certified DiSC and 5 Behaviors Facilitator, a member of the Continuing Education faculty at Pricewaterhouse-Coopers, and an adjunct instructor for the Federal Office of Personnel Management. Having completed the required coursework and coaching hours, Jordan is certified as a Master Practitioner by the International Association of Coaching Professionals.